2026 Edition

Master Operations Manual

Your complete guide to thriving at Stealth Mode Three. Everything you need to know to hit the ground running from Day One.

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Welcome to the SM3 Family

Stealth Mode Three is a dynamic e-commerce powerhouse specializing in premium customizable branding. We bridge the gap between creative design and the final physical product.

3
Core Brands
7
Unpaid Leaves/Year
24/7
Slack Responsiveness
100%
Remote-First

Proactive Growth Culture

Your work matters from Day One. We prioritize excellence and initiative. If you have any doubts or face any issues, reach out to relevant leads immediately — do not sit quietly and wait for management to contact you.

Respect & Professionalism

We treat all colleagues, factory partners, and clients with the highest level of respect and courtesy at all times.

Continuous Learning

E-commerce is fast-paced. We value team members who actively seek to improve their skills and technical knowledge.

Our Brand Ecosystem

Three industry-leading platforms, one powerful vision.

TableCoversNow

Industry leader for high-quality custom-printed table covers and linens. Perfect for events, trade shows, and brand activations.

CustomPatchFactory

Premium custom-made patches: embroidered, woven, and PVC. Built for brands that demand quality craftsmanship.

ImprintNow

Comprehensive platform for high-volume custom printing and event merchandise. Your one-stop shop for branded materials.

Communication & Collaboration

The digital toolkit that powers our remote-first workflow.

Slack

Our digital office. For real-time communication, file sharing, and project coordination. High responsiveness during CT working hours is mandatory.

  • #teamannouncement — Most important channel. All critical updates posted here. Mandatory daily check.
  • Individual department channels shared by your Team Manager
  • Transparency is key — do not withhold information

Admin System

Our primary operational portal for project management and resource allocation. Your command center for day-to-day operations.

Hubstaff Time Tracker

Our anchor for productivity and performance metrics. Records working hours, keyboard activity, and takes periodic screenshots.

  • Start the timer immediately upon beginning work
  • Pause for breaks, deactivate at end of shift
  • Check your schedule in the Calendar Section
  • Verify pay details added by HR

Teams & Global Workflow

Four pillars that drive every order from concept to delivery.

GPA

Technical execution and production-ready output. The engine room where designs become reality.

Sales

Growth engine and key account management. Driving revenue and building lasting client relationships.

CSR

Frontline link and order journey management. Ensuring every client has a seamless experience.

Factory

Manufacturing backbone for approved orders. Where precision meets production at scale.

Order Lifecycle

Order Placed

Customer submits their order through our platform with specifications and artwork.

Sales Review

Sales team reviews order details, pricing, and feasibility before moving forward.

Proofing

GPA team creates production-ready proofs for client review and approval.

CX Approval

Customer Experience team confirms final approval from the client.

Factory Production

Factory team manufactures the order with precision and quality control.

Remote Code of Conduct

The standards that keep our remote team connected, productive, and professional.

Work Environment Standards

Leaves & Urgent Issues

Non-Disclosure & Security

Confidentiality is a cornerstone of our partnership.

Zero Tolerance Policy

Manipulation of the Hubstaff system or working for competitors results in immediate termination of your contract. As per your contract, you are bound by strict non-disclosure agreements.

Confidential Information

Trade secrets, client data, artwork, pricing, and internal production processes are strictly protected. Disclosure to third parties is prohibited during and after your employment.

Data Security & Integrity

Safeguarding our digital assets is a shared responsibility. Ensure your login credentials remain private and your working environment is secure.

Payments & Administration

Everything you need to know about compensation and onboarding paperwork.

Payment Schedule

Mandatory Onboarding Forms

Complete these forms shared via email immediately:

1

Date of Birth & Joining Date

Personal identification details

2

Professional Picture

High-quality headshot of yourself

3

Full Residential Address

Complete mailing address

4

Payment Account Details

PayPal, Payoneer, or Wise info

SM3 Core Principles

The values that define who we are and how we work together.

Respect & Professionalism

We treat all colleagues, factory partners, and clients with the highest level of respect and courtesy at all times.

Data Security & Integrity

Safeguarding our digital assets is a shared responsibility. Keep credentials private and your environment secure.

Continuous Learning

E-commerce is fast-paced. We value team members who actively seek to improve their skills and technical knowledge.

SM3

Let's Grow Together!

Welcome to the team. Your journey with Stealth Mode Three starts now, and we're excited to see what you'll build.

Confidential Internal Document — Stealth Mode Three